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May 31, 2006

All the News That’s Fit to Click: How citizen journalism and blogs are shaping your news

From the May 31, 2006 edition of The Pulse.

Dear reader, let me let you in on a little secret: You are a reporter. Media outlets like ours trust you to consume our product, spend your money with our advertisers, tell your friends about us and give us feedback, ideas and even leads. So why can’t we trust you to help with the reporting, too? Let’s face it, even in a city like Chattanooga with its many media outlets and news departments, there are stories that, after all is said and done, the media just can’t get to—stories that aren’t being told but need to be. That’s where you can help.

“Citizen journalism” (called “community journalism” by some) empowers citizens—via online messageboards or, more likely, a specialized Internet portals or individual blogs—to be their own reporters. Those practicing citizen journalism run the gamut, from the individual citizen to established media organizations. The Rocky Mountain News runs a portal called YourHub.com, billed as “a Web site of several communities where citizens can contribute stories, photos and events about things that matter to them.” Launched in April, the High Plains Messenger runs (like Chattanooga’s Chattablogs.com) on Movable Type blogging software, allowing reporters to post stories remotely and allowing readers to comment on articles. It is this simple, interactive commenting feature that forms the basis of citizen journalism.

At last year’s BlogNashville conference, prominent and recently-in-the-news blogger Bill Hobbs mentioned that “if they’re smart,” media outlets will embrace the idea of blogging as a way to talk to their readers and find even more information for their stories—stories which might not actually be finished simply because, say, a newspaper has gone to press. Readers can “report” information via posts and comment threads, creating an online version of a town hall meeting—one that keeps going 24 hours a day.

Because literally anybody with a computer and Internet access can cheaply and quickly become their own publishing house, it’s easy to dismiss citizen journalism as flawed. Each blogger seems more biased than the last, and it’s often difficult for readers to know who or what to believe. But at its core, a blog is simply a piece of technology and, like all pieces of technology, the way it’s used determines the way it’s perceived. While the impression of bloggers as biased, slanderous, unprofessional hacks still carries some weight in light of many bloggers’ sloppy “let’s play with our new toy” approach, as the Rocky Mountain News’ Linda Seebach pointed out at BlogNashville, “bloggers are journalists when they are doing journalism” and there’s no reason why media outlets can’t use blogs to enhance their products, too. For example, stories appearing on YourHub.com also appear in the Rocky Mountain News’ print edition. The paper’s journalists reprint the “most interesting and topical” submissions to the site and, while most of the stories chosen are on the lighter, more hometown-ey side, the paper’s regular, harder news sections could also benefit from this technology.

As Glenn Reynolds—whose Instapundit.com blog is one of the most widely read on the planet—pointed out at BlogNashville, a group of bloggers dedicated to, say, the actions of a local school board could provide vastly more coverage and insight into their topic than any local media outlet—bound by staffing and budget restraints—ever could. A local media outlet could, however, act as an aggregator and editor and incorporate a local blogger group’s work as part of their existing product. If traditional media outlets don’t take advantage these sort strategic partnerships, Reynolds said, consumers will bypass their products even more than they already are.

According to John Burke of the Editor’s Weblog, media outlets like newspapers, for example, “have historically tried to ‘be all things to all people,’ a model that works in a world with limited choice. But circulations have been steadily dropping for decades not because their content is poor, not because their news is irrelevant, but because people have more choice.” While I might take issue with his definitions of quality and relevance, his reference to choice is dead-on.

The major force behind the growth of the Internet is the interactivity buoyed by this choice. If media outlets were to embrace the interactive nature of blogs, they’d find themselves reconnecting with the public and, in turn, regaining some of their lost market share. An editorial page, for example, should not be considered just another piece of “product,” but rather a place to start a conversation. This conversation can serve many purposes—debate, clarification, correction, entertainment, etc.—but perhaps its most important (and previously untapped) purpose is that of a lead