[begin rant]
An Open Letter to Doctors Who Shall Remain Nameless:
If you have administrative personnel that you deal with on a day to day basis, such as when you call and schedule inductions or c-sections, I would like to remind you of a few things.
1. I type fast, it's actually a job requirement. But, I am not a Guinness World Record holder. Be reasonable. Sighing loudly will not speed up the process.
2. If you call on a cell-phone and your connection is breaking up, and you have to repeat yourself, that is not my fault. I'm the one on the landline here. Again, the sighing is counterproductive.
3. If the hours you want are not available, you should have called earlier to assure you got the slots you like. I am sympathetic, but you know our system. Getting snippy with me won't change that.
4. When the process is completed, and I read back the information to you to verify it's correct, it would be nice to let me finish my sentence before you hang up on me. This is not an automated service, there is an actual person that is speaking, and being rudely hung-up on isn't any more fun for me than it is for you.
5. Even secretaries appreciate the words "thank you". It only takes half a second of your precious time to utter those words. I'm not even asking for "good-bye", see how undemanding I am?
Now, I would like to say, to the rest of the doctors out there who wouldn't dream of treating people this way, thank you. You are a pleasure to work for, and I am always glad when you call, or stop by my desk. Knowing that you could act like some of your poorer behaving peers, but you choose not to, well, that makes you much more deserving of respect in my book.
99% of the time, I let this all roll off of me. It doesn't affect the quality of work I do, I always do my best, and I think I'm pretty good at it. I don't want extra recognition for doing what I'm being paid to do, but come on, doc, just be a little nicer to the girl on the phone. She's there to help you, and she's got feelings, too. You kinda hurt them tonight.
[end rant]
People are rude everywhere. Even my dad usually 'forgets' to say please & thanks. Once, a friend of mine said "Good afternoon!" to a girl at a counter at one Tesco store (something like WalMart). This girl was so shocked (perhaps nobody greeted her there before) that she just stayed with her mouth wide open and could not say a thing.
Posted by: Jano at August 5, 2004 11:50 PMGrrrrrrrrrrrr.... I'm so sorry... you want me to come beat'um'up?
Posted by: Aunt Vickie at August 6, 2004 03:53 PM